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John Stroud
- Jul 6
- 2 min
World's Best Advice for Thriving in the Pandemic
Read our COVID-19 recovery considerations.
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Brad Smith
- Jul 3
- 2 min
Is D&I a Fad?
Discussion as to the importance of Diversity and Inclusion.
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John Stroud
- Jul 2
- 2 min
Hidden Truth About Return to Work Plans
Discussion about Return to Work
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Andréa Nadeau
- May 28
- 3 min
Technology considerations during COVID-19 recovery
Technology considerations during COVID-19 recovery
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John Stroud
- May 24
- 2 min
How to thrive? Follow the Energy of Your Team
Follow your team's energy
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Andréa Nadeau
- Dec 20, 2019
- 2 min
CSAT, CES and NPS Explained by the Santa Experience
CSAT, CES and NPS Explained by the Santa Experience
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Andréa Nadeau
- Dec 13, 2019
- 1 min
Social Listening - Your Engagement Baseline
An overview about social listening and social media insights.
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Andréa Nadeau
- Nov 26, 2019
- 1 min
Relationship Health
Relationship heath is best measured. Y pulling a a complex set of data from across the business.
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Andréa Nadeau
- Nov 22, 2019
- 2 min
Starting your Customer Experience Program
Starting a Customer Feedback Program
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Andréa Nadeau
- Nov 8, 2019
- 2 min
Dear Government and Public Sector...you are catching-up!
My thoughts and key learnings from #FWD50
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Andréa Nadeau
- Nov 1, 2019
- 2 min
The Rise of CX in the Public Sector - 5 trends for 2020
5 CX trends for Public Sector in 2020
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Andréa Nadeau
- Sep 17, 2019
- 1 min
Why so many subscription packages?
Take a page from the tech giants and simplify your models.
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