Thought-Leadership
Search
John Stroud
- Jul 6, 2020
- 2 min
World's Best Advice for Thriving in the Pandemic
Read our COVID-19 recovery considerations.
9 views0 comments
Brad Smith
- Jul 3, 2020
- 2 min
Is D&I a Fad?
Discussion as to the importance of Diversity and Inclusion.
28 views0 comments
John Stroud
- Jul 2, 2020
- 2 min
Hidden Truth About Return to Work Plans
Discussion about Return to Work
4 views0 comments
Andréa Nadeau
- May 28, 2020
- 3 min
Technology considerations during COVID-19 recovery
Technology considerations during COVID-19 recovery
5 views0 comments
John Stroud
- May 24, 2020
- 2 min
How to thrive? Follow the Energy of Your Team
Follow your team's energy
5 views0 comments
Andréa Nadeau
- Dec 20, 2019
- 2 min
CSAT, CES and NPS Explained by the Santa Experience
CSAT, CES and NPS Explained by the Santa Experience
8 views0 comments
Andréa Nadeau
- Dec 13, 2019
- 1 min
Social Listening - Your Engagement Baseline
An overview about social listening and social media insights.
5 views0 comments
Andréa Nadeau
- Dec 7, 2019
- 2 min
Drivers of Customer Health
Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
5 views0 comments
Andréa Nadeau
- Nov 26, 2019
- 1 min
Relationship Health
Relationship heath is best measured. Y pulling a a complex set of data from across the business.
9 views0 comments
Andréa Nadeau
- Nov 22, 2019
- 2 min
Starting your Customer Experience Program
Starting a Customer Feedback Program
6 views0 comments
Andréa Nadeau
- Nov 8, 2019
- 2 min
Dear Government and Public Sector...you are catching-up!
My thoughts and key learnings from #FWD50
17 views0 comments
Andréa Nadeau
- Nov 1, 2019
- 2 min
The Rise of CX in the Public Sector - 5 trends for 2020
5 CX trends for Public Sector in 2020
47 views0 comments
Andréa Nadeau
- Sep 17, 2019
- 1 min
Why so many subscription packages?
Take a page from the tech giants and simplify your models.
10 views0 comments
{"items":["5f0e18ec669ead0017c089d6","5ee14ae488a2aa002ea1b8a4","5eff4a537971b30017d41e58","5ef12ece0b1edc001799f130","5ed2e8c1f1b349001741fccd","5ed252dce865f30017ea7473","5ed5585319713600174c7795","5ed52d9b399eec0017910ff2","5ecfbbab9b5a6b0017f4b15e","5ec6b90cc2d7840017c5cdc7","5dfd38c170331900183f37bb","5df4017f142b8d0017ec6885","5deabddd36d4a60017e2d4de","5ddd874df04a830017adf818","5dd83b64d44c9b00178a6fdd","5dcdcc18a0ec2b00173680e4","5dc5d22282e20400179e4b3f","5db9bb57ad608d00179827ee","5d81377fea63dc0017278cb0"],"styles":{"galleryType":"Columns","groupSize":1,"showArrows":true,"cubeImages":true,"cubeType":"fill","cubeRatio":1.3333333333333333,"isVertical":true,"gallerySize":30,"collageAmount":0,"collageDensity":0,"groupTypes":"1","oneRow":false,"imageMargin":32,"galleryMargin":0,"scatter":0,"rotatingScatter":"","chooseBestGroup":true,"smartCrop":false,"hasThumbnails":false,"enableScroll":true,"isGrid":true,"isSlider":false,"isColumns":false,"isSlideshow":false,"cropOnlyFill":false,"fixedColumns":1,"enableInfiniteScroll":true,"isRTL":false,"minItemSize":50,"rotatingGroupTypes":"","rotatingCropRatios":"","columnWidths":"","gallerySliderImageRatio":1.7777777777777777,"numberOfImagesPerRow":1,"numberOfImagesPerCol":1,"groupsPerStrip":0,"borderRadius":0,"boxShadow":0,"gridStyle":1,"mobilePanorama":false,"placeGroupsLtr":false,"viewMode":"preview","thumbnailSpacings":4,"galleryThumbnailsAlignment":"bottom","isMasonry":false,"isAutoSlideshow":false,"slideshowLoop":false,"autoSlideshowInterval":4,"bottomInfoHeight":0,"titlePlacement":"SHOW_ON_THE_RIGHT","galleryTextAlign":"center","scrollSnap":false,"itemClick":"nothing","fullscreen":true,"videoPlay":"hover","scrollAnimation":"NO_EFFECT","slideAnimation":"SCROLL","scrollDirection":0,"scrollDuration":400,"overlayAnimation":"FADE_IN","arrowsPosition":0,"arrowsSize":23,"watermarkOpacity":40,"watermarkSize":40,"useWatermark":true,"watermarkDock":{"top":"auto","left":"auto","right":0,"bottom":0,"transform":"translate3d(0,0,0)"},"loadMoreAmount":"all","defaultShowInfoExpand":1,"allowLinkExpand":true,"expandInfoPosition":0,"allowFullscreenExpand":true,"fullscreenLoop":false,"galleryAlignExpand":"left","addToCartBorderWidth":1,"addToCartButtonText":"","slideshowInfoSize":200,"playButtonForAutoSlideShow":false,"allowSlideshowCounter":false,"hoveringBehaviour":"NEVER_SHOW","thumbnailSize":120,"magicLayoutSeed":1,"imageHoverAnimation":"NO_EFFECT","imagePlacementAnimation":"NO_EFFECT","calculateTextBoxWidthMode":"PERCENT","textBoxHeight":0,"textBoxWidth":200,"textBoxWidthPercent":50,"textImageSpace":10,"textBoxBorderRadius":0,"textBoxBorderWidth":0,"loadMoreButtonText":"","loadMoreButtonBorderWidth":1,"loadMoreButtonBorderRadius":0,"imageInfoType":"ATTACHED_BACKGROUND","itemBorderWidth":1,"itemBorderRadius":0,"itemEnableShadow":false,"itemShadowBlur":20,"itemShadowDirection":135,"itemShadowSize":10,"imageLoadingMode":"BLUR","expandAnimation":"NO_EFFECT","imageQuality":90,"usmToggle":false,"usm_a":0,"usm_r":0,"usm_t":0,"videoSound":false,"videoSpeed":"1","videoLoop":true,"jsonStyleParams":"","gallerySizeType":"px","gallerySizePx":940,"allowTitle":true,"allowContextMenu":true,"textsHorizontalPadding":-30,"itemBorderColor":{"value":"rgba(0, 0, 0, 0.25)"},"showVideoPlayButton":true,"galleryLayout":2,"targetItemSize":940,"selectedLayout":"2|bottom|1|fill|true|0|true","layoutsVersion":2,"selectedLayoutV2":2,"isSlideshowFont":false,"externalInfoHeight":0,"externalInfoWidth":0.5},"container":{"width":940,"galleryWidth":972,"galleryHeight":0,"scrollBase":0,"height":null}}