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John Stroud
- Jul 6, 2020
- 2 min
World's Best Advice for Thriving in the Pandemic
Read our COVID-19 recovery considerations.
11 views0 comments
Brad Smith
- Jul 3, 2020
- 2 min
Is D&I a Fad?
Discussion as to the importance of Diversity and Inclusion.
48 views0 comments
John Stroud
- Jul 2, 2020
- 2 min
Hidden Truth About Return to Work Plans
Discussion about Return to Work
6 views0 comments
Andréa Nadeau
- May 28, 2020
- 3 min
Technology considerations during COVID-19 recovery
Technology considerations during COVID-19 recovery
5 views0 comments
John Stroud
- May 24, 2020
- 2 min
How to thrive? Follow the Energy of Your Team
Follow your team's energy
5 views0 comments
Andréa Nadeau
- Dec 20, 2019
- 2 min
CSAT, CES and NPS Explained by the Santa Experience
CSAT, CES and NPS Explained by the Santa Experience
8 views0 comments
Andréa Nadeau
- Dec 13, 2019
- 1 min
Social Listening - Your Engagement Baseline
An overview about social listening and social media insights.
5 views0 comments
Andréa Nadeau
- Dec 7, 2019
- 2 min
Drivers of Customer Health
Presenting overall drivers on Customer Health and percentages tied to positive and negative experiences.
5 views0 comments
Andréa Nadeau
- Nov 26, 2019
- 1 min
Relationship Health
Relationship heath is best measured. Y pulling a a complex set of data from across the business.
9 views0 comments
Andréa Nadeau
- Nov 22, 2019
- 2 min
Starting your Customer Experience Program
Starting a Customer Feedback Program
6 views0 comments
Andréa Nadeau
- Nov 8, 2019
- 2 min
Dear Government and Public Sector...you are catching-up!
My thoughts and key learnings from #FWD50
17 views0 comments
Andréa Nadeau
- Nov 1, 2019
- 2 min
The Rise of CX in the Public Sector - 5 trends for 2020
5 CX trends for Public Sector in 2020
56 views0 comments
Andréa Nadeau
- Sep 17, 2019
- 1 min
Why so many subscription packages?
Take a page from the tech giants and simplify your models.
10 views0 comments
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